Refund Policy

We at LottoGenius are committed to customer satisfaction. If you are unsatisfied with your purchase for any reason, you have 60 days from the date of purchase to request a refund.

How to Initiate a Return

Please contact our support team at support@lottogenius.org within 60 days of your purchase to start the return process. You will need to provide proof of purchase (receipt or order confirmation).

If your product includes a physical component (such as printed material), you will be responsible for shipping the item back to us at your expense. Please contact our support team for return instructions if applicable.

Eligibility for Refund

• Requests must be initiated within 60 days of purchase.
• Downloadable digital products (such as access to our AI platform) are generally eligible for full refund if requested within 60 days.
• Gift cards and promotional bonus items are non-refundable.

Refund Process

Once your refund request is received and reviewed, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

• Check your bank account again after receiving the refund confirmation.
• Contact your credit card company—there may be a delay before your refund is officially posted.
• Contact your bank—there is often some processing time before a refund is posted.
• If you have completed all steps and still have not received your refund, please email us at support@lottogenius.org.

Exchanges

We do not offer exchanges for digital products. If you encounter technical issues with your LottoGenius access, please contact our support team, and we will be happy to assist you.

Gifts

If the product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will be sent to the original purchaser.

If you have any questions regarding your return or refund, please contact our customer service team at support@lottogenius.org.